Refund policy
Our Guarantee
We want you to shop with complete confidence.
- 14-day easy returns
- Free return shipping
- No restocking fees
- No risk — no final sale items (except where noted below)
1. 14-Day Return Window
You have 14 days from the date of delivery to request a return.
2. Eligibility
To qualify for a return, items must:
- Be unused and unworn
- Be in original condition
- Include all tags and original packaging
- Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
3. Easy Return Process
Starting a return is simple:
- Contact us at zebloo.contact@gmail.com
- Receive your free prepaid return label
- Send your item back following our instructions
⚠️ Returns sent without prior approval will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
4. Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us immediately.
We will resolve the issue at no additional cost to you.
5. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items)
- Hazardous materials
6. Sale Items & Gift Cards
Unless otherwise stated, sale items and gift cards are non-refundable.
7. Exchanges
We do not offer direct exchanges.
To get a different item:
- Return the original item
- Place a new order once your return is approved
8. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without justification.
Items must remain unused and in original condition.
9. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method
⏱ Processing time: up to 10 business days
(Additional time may be required by your bank)
If your refund has not been received after 15 business days, please contact:
zebloo.contact@gmail.com